Itheater not working4/29/2023 ![]() If there is still a problem with the audio, continue to the next step. Unplug the video source from the A/V receiver and connect the source directly to the television.Try a couple of different HDMI cables to verify there is not a bad set of cables.Test each one of the HDMI inputs on the A/V receiver to confirm that all of the inputs for the A/V receiver are working.Confirm what type of HDMI® devices are connected to the A/V receiver and then check the following:.Make sure the correct audio input is selected on the A/V receiver.If the audio output of the TV is set to VARIABLE, then you will need to increase the volume level of the TV. NOTE: If the audio is being sent from a television to the A/V receiver, then it may be necessary to disable the internal speakers of the TV or set the audio output of the TV to FIXED or VARIABLE. Verify all external audio sources are securely connected to the appropriate inputs on the A/V receiver.Perform a Test Tone function to verify if the speakers are working correctly.Check each speaker to make sure they are properly connected to the A/V receiver.Set Surround Sound to OFF when playing a source that is not encoded with a Surround Sound signal. If not, the audio will be very difficult to hear using a Surround Sound setting. IMPORTANT: Verify that the source you are playing is encoded with Surround Sound audio. Try setting the Audio/Video (A/V) receiver to a different Surround Sound mode.Try different cables to verify this is not a bad set of cables.You may try to changing the TV channel or play back a movie on a DVD player. Check if the issue also occurs to other device connected to the TV.Check that there are no headphones connected.Make sure the MUTE function has not been activated.Because each of these steps represents a possible solution to this issue, check the sound status after completing each step.Make sure that the software version of the product is updated.If the sound issues are only occurring when using the audio device with a TV, refer to this additional information.If the sound issues are occurring when using a Bluetooth wireless device, refer to this additional information.If you are connecting a computer to the audio system follow this general information about connecting an A/V component to a computer.NOTES: Click on the appropriate link below if the issue is occurring with a particular device or connection. Manuals are posted on your model support page. Consult the instruction manual that came supplied with your unit to verify if your particular unit has these features, or if more detailed information is required to perform any of the steps below. IMPORTANT: Not all of these features and/or functions are available on all products. In any case, user discretion is advisable.Follow these steps to troubleshoot if there is no sound or intermittent sound from the speakers. Note that you can still use it on Windows 10 although certain functions and options or the method to reach them may differ. However, we have encountered reports on Dolby Atmos crashing or sound not working issues far too many times and that is why this guide will help you fix the issue on your Windows 11 PC. ![]() Closing Statementĭolby Atmos is a highly-acclaimed feature on Windows 11 as it enhances the audio listening experience by the tonne. Record the time when you remember Dolby Atmos was working properly before doing this. You can use the system restore to an earlier point on your Windows 11 that should restore the PC to an earlier point. If you are still facing issues with Dolby Atmos even after updating, uninstalling, and reinstalling, or rolling back the sound drivers as well as updating the Dolby Access app, it is possible that there’s something wrong with the PC.
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